Troubleshooting Guide: Ensuring App Functionality with Protect Policies
If an app that was previously functioning without issues is now failing to load content, read this help page
Troubleshooting Guide: Ensuring App Functionality with Protect Policies
If an app that was previously functioning without issues is now failing to load content, it is possible that Protect Policies are inadvertently blocking essential functionalities of the app. Follow the steps below to identify and resolve the issue.
Step-by-Step Troubleshooting
- Identify the App and Issue:
- App in Question: Soccer Foot Skills Training App (for example)
- Reported Issue: Videos are no longer loading
- Check Protect Policy Settings:
- Navigate to the Protect Policies settings on the Parent Console
- Look for any policies that might affect video streaming or other functionalities of the app
- Restart the App and Device:
- Close the Foot Skills Training App completely.
- Restart your device to ensure all settings are updated and applied.
- Open the app again and check if the videos are loading.
Contact App Support:
- If the issue persists, contact us for additional guidance.
